At Auzpec we aim for the highest standards in our dealings with customers.
• Are courteous and polite at all times.
• Answer any questions honestly and to the best of their knowledge.
• Do not avoid the truth and do not mislead.
• Always respect our and your right to end the conversation at any time.
• Are fully trained and competent.
• Can provide an explanation regarding our procedures for handling complaints
• Are committed to offering you the highest quality of service.
• All our personnel are trained to provide a high standard.
• That our company literature is accurate and clearly written.
• Will never make you feel misled or push you into a contract with us.
This Code of Practice is our promise that:
• We rigorously select and train all our staff to the highest standards.
• We help you understand all about our products and services by providing information in plain English.
• We ensure you are protected from miss-selling, whatever your circumstances.
If we fail to meet our obligations in this Code of Practice, we will deal with matters quickly and sympathetically; we always apologise and correct any mistakes quickly.